视频

(65)
51_Problem Management part2
56_CSI Overview
2016-04-23
52_Access Management
54_Sample Questions
61_CSI Interface and Roles
57_The Deming Cycle
55_CSI Learning Objectives
60_CSI Metris and Measurement
58_The CSI Approach
62_CSI Deliverables
63_Sample Qeustions
64_Summary
2016-04-23
47_Incident Management part1
44_Service Operation Overview
48_Incident Management part2
50_Problem Management part1
42_Sample Questions
49_Request Fulfillment
46_Even Management
31_Sample Questions
29_Design Coordination
02_Overview and history
25_Availability Management
21_Service Catalog Management
24_Capacity Management
36_Change Management part1
33_Service Transition Overview
28_Supplier Management
30_Service Design Deliverables
37_Change Management part2
39_Knowledge Management
07_The Service Lifecyble
05_All about process